In-house average weekday ridership for December was 2,227, up by 13.88% from last year. Supplemental providers average weekday ridership was 201, up by 4.18%. Combined in-house and supplemental providers average weekday ridership was 2,428, up by 13.01%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 88,644 boardings, up 28.60% as compared to the same time period in fiscal year 2021.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 93.82% for December. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 95.14%. On-time performance for trips with a desired arrival time was 65.58% (drop-offs completed within a 45 minute window before the clients’ desired arrival time) and 80.70% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of December, Handi-Van operated 47,463 trips including 3,024 trips that were longer than one hour in trip time. The analysis found that 76.85% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 240 or 0.51% of all trips were more than 15 minutes longer than comparable fixed-route trips.
Average vehicle availability was 88.16% for December.
| December FY2022 |
December FY2021 |
December FY2019 Pre-COVID |
% Change FY 20 to 21 |
6 Month FY2022 |
6 Month FY2021 |
6 Month FY2019 Pre-COVID |
% Change FY 20 to 21 |
12 Month FY2019 Pre-COVID |
Benchmark | |
|---|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 65,322 | 56,639 | 97,503 | 15.33% | 398,609 | 309,965 | 598,248 | 28.60% | 1,197,533 | |
| Average Weekday Ridership | 2,428 | 2,149 | 3,754 | 13.01% | 2,527 | 1,989 | 3,857 | 27.03% | 3,856 | |
| Unique Riders During the Month | 4,523 | 3,844 | 5,732 | 17.66% | 4,520 | 3,714 | 5,813 | 21.70% | 5,810 | |
| Cost per Revenue Hour | $105.57 | $105.69 | $85.90 | -0.11% | $106.74 | $110.48 | $87.82 | -3.38% | $87.76 | <= $90 |
| Cost per Trip | $58.13 | $62.25 | $40.22 | -6.62% | $57.21 | $67.77 | $39.50 | -15.59% | $39.61 | <= $39 |
| Cost per Revenue Mile | $7.37 | $7.24 | $5.84 | 1.90% | $7.19 | $7.56 | $5.87 | -4.92% | $5.87 | <= $6.20 |
| Trips per Revenue Hour | 1.82 | 1.70 | 2.14 | 6.96% | 1.87 | 1.63 | 2.22 | 14.46% | 2.22 | >= 2.2 |
| Farebox Recovery | 2.86% | 2.43% | 4.48% | 0.43% | 2.96% | 2.49% | 4.32% | 0.47% | 4.30% | 8% |
| Very Early Arrivals (> 30 Minutes) | 0.11% | 0.05% | 0.12% | 0.06% | 0.06% | 0.09% | 0.14% | -0.03% | 0.12% | < 1% |
| Early Arrivals (> 10 Minutes) | 1.32% | 1.35% | 2.17% | -0.03% | 1.37% | 1.70% | 2.21% | -0.33% | 2.14% | < 2% |
| On-Time and All Early Arrivals | 95.14% | 97.99% | 90.03% | -2.86% | 97.32% | 98.65% | 89.83% | -1.32% | 90.13% | >= 90% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 93.82% | 96.64% | 87.86% | -2.82% | 95.95% | 96.95% | 87.62% | -0.99% | 87.99% | >= 90% |
| On-Time Arrivals (Within 0-30 Min Window) | 78.51% | 78.84% | 75.58% | -0.33% | 78.42% | 77.66% | 75.41% | 0.77% | 75.93% | |
| Very Late Arrivals (>30 Minutes) | 0.29% | 0.03% | 1.01% | 0.26% | 0.08% | 0.03% | 0.84% | 0.05% | 0.78% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 65.58% | 66.19% | 60.00% | -0.61% | 66.04% | 62.92% | 59.52% | 3.12% | 60.91% | > 90% |
| Comparative Trip Length Analysis | 76.85% | 86.58% | 67.41% | -9.72% | 82.28% | 89.13% | 69.07% | -6.85% | 68.69% | 50% |
| Excessive Trip Length | 0.51% | 0.09% | 1.45% | 0.41% | 0.28% | 0.07% | 1.33% | 0.21% | 1.40% | 1% |
| No Show / Late Cancellation Rate | 7.23% | 8.19% | 7.29% | -0.96% | 6.77% | 8.81% | 6.83% | -2.04% | 6.92% | |
| Advance Cancellation Rate | 20.85% | 21.72% | 24.46% | -0.87% | 19.67% | 20.71% | 23.51% | -1.03% | 23.11% | < 15% |
| Missed Trip Rate | 0.26% | 0.07% | 0.38% | 0.20% | 0.12% | 0.05% | 0.27% | 0.08% | 0.27% | < 0.5% |
| Complaint Rate (Complaints per 1,000 Trips) | 0.85 | 1.18 | 1.33 | -27.92% | 1.10 | 1.23 | 1.42 | -10.08% | 1.57 | <= 1.5 |
| Calls Answered Within 5 Minutes | 90.25% | 99.58% | 32.92% | -9.33% | 95.27% | 98.84% | 56.77% | -3.57% | 50.30% | 95% |
| Vehicle Availability | 88.16% | 89.42% | 86.79% | -1.26% | 88.60% | 91.53% | 88.30% | -2.93% | 86.16% | >= 80% |
